Responsible for the overall management and maintenance of an apartment community, including, but not limited to personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.

Essential Duties and Responsibilities:

Personnel Management:

• ?  Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs

• ?  Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed

• ?  Participate in company training classes and meetings as required

• ?  Conduct effective weekly team meetings

• ?  Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork

• ?  Prepare and ensure staffing schedules are consistent with community needs

• ?  Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed

• ?  Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations

• ?  Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions

• ?  Adhere to Place policies and procedures

• ?  Direct entire Turn process per Company policies and procedures

• ?  Adhere to established company standards for screening applicants for residency

• Strategic Leasing Management:

• ?  Ensure leasing team achieves the highest standards regarding shopping report scores

• ?  Implement and monitor effective lease renewal programs

• ?  Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge

• ?  Effectively show, lease, and move in prospective residents

• ?  Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

• ?  Establish and implement renewal and leasing goals

• ?  Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated

Financial Management:

• ?  Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments

• ?  Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives

• ?  Effectively monitor all income, including delinquencies

• Requirements

   

  • A minimum of two years multi-family property management experience highly preferred 
  • High school diploma or equivalent highly preferred 
  • A college degree or extensive experience in multi-family property management preferred 
  • Ability to read and write English fluently 
  • Ability to perform intermediate mathematical functions 
  • Ability to understand and perform all on-site software functions 
  • Position requires ability to work any of the seven days of the week, 52 weeks of the year 
  • Due to property staffing limitations, position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
  • Travel may be required as necessary to attend training and other company functions